THANK YOU FOR YOUR INTEREST IN MAHOPAC CARDS & COMICS COMIC BOOK FILE SERVICE. HERE ARE A FEW ANSWERS TO THE FAQ THAT WE USUALLY GET WHEN A CUSTOMER FIRST OPENS A FILE:

• A NEW COMIC FILE TAKES 2-3 WEEKS TO START. WE WILL CALL YOUR ORDER IN RIGHT AWAY, BUT DUE TO THEY WAY THE COMIC BOOK DISTRIBUTORS SHIP COMICS, IT TAKES A FEW WEEKS FOR YOUR ORDER TO GET ADDED TO OUR WEEKLY SHIPMENTS.
• WE OFFER 10% OFF THE COVER PRICE AND FREE COMIC BAGS & BOARDS FOR EACH COMIC PRE-ORDERED.
• WE OFFER THE PREVIEWS ORDER BOOK FOR FREE TO ANYONE THAT OPENS A COMIC FILE.
• THE PREVIEW BOOK SHIPS OUT USUALLY BY THE FIRST DAY OF EACH MONTH.
• YOUR ORDER MUST BE PLACED BY THE 15TH OF EACH MONTH.
• IF YOU PLACED YOUR ORDER LATE, YOUR ORDER WILL NOT BE GUARANTEED.
• WE OFFER 10% OFF ON ANYTHING YOU ORDER OUT OF THE PREVIEWS MAGAZINE. THIS INCLUDES ANY STATUES, BUSTS, T-SHIRTS, TOYS, ETC.
• YOU MUST HAVE AT LEAST 3 CURRENT AND ACTIVE TITLES THAT YOU RESERVE IN ORDER TO TAKE ADVANTAGE OF THIS SERVICE.
• FOR ITEMS WITH A “PI”, YOU MUST INQUIRY WITH US ABOUT THE PRICE.
• WHEN ORDERING TOYS YOU MUST CHECK WITH US ABOUT WHETHER OR NOT THE ITEM IS OFFERED INDIVIDUALLY OR BY THE CASE. THERE ARE INSTANCES WHERE WE CAN ORDER A TOY INDIVIDUALLY BUT THERE ARE ALSO INSTANCES WHERE WE MUST ORDER A WHOLE CASE OF FIGURES; AND THEREFORE WE CANNOT FILL YOUR ORDER FOR ONE OF THEM WITHOUT ORDERING A WHOLE CASE. WHEN THIS OCCURS, IT WILL BE UP TO THE CUSTOMER IF THEY WANT TO PASS ON THE ITEM OR ORDER A WHOLE CASE.
• WE DO OFFER VARIANT COVERS TO OUR CUSTOMERS AT THE RATE THEY ARE OFFERED TO US. FOR EXAMPLE A VARIANT COVER MAY BE OFFERED 1 TO EVERY 5 REGULAR COPIES ORDERED; THEREFORE YOU WILL NEED TO ORDER 5 COPIES WITH THE REGULAR COVER IN ORDER TO RECEIVE 1 COPY WITH THE VARIANT COVER. YOU WILL RECEIVE YOUR DISCOUNT ON ALL THE COMICS INCLUDING THE VARIANT, AS WELL AS THE FREE BAGS AND BOARDS FOR EACH COMIC.
• YOU WILL NOT BE NOTIFIED WHEN A COMIC COMES IN FOR YOU. WE HAVE A TREMENDOUS AMOUNT OF CUSTOMERS THAT PREORDER ITEMS FROM US AND IT WOULD BE IMPOSSIBLE FOR US TO CALL EACH CUSTOMER EACH TIME AN ITEM COMES IN FOR THEM. YOU SIMPLY STOP BY OUR STORE ANY TIME WE ARE OPEN AND ASK THE CLERK WHAT ITEMS ARE IN YOUR COMIC FILE OR FOLDER.
• YOUR ITEMS WILL BE HELD FOR YOU BEHIND THE COUNTER SO OTHER CUSTOMERS WILL NOT TOUCH OR LOOK THROUGH YOUR ITEMS.

• WE ARE NOT RESPONSIBLE FOR ITEMS THAT ARE DELAYED BY THE MANUFACTURER. WHEN YOU GET YOUR PREVIEW ORDER BOOK EACH MONTH IT USUALLY TELLS YOU AN APPROXIMATE SHIP DATE. IF IT DOES NOT YOU CAN JUST LOOK AT THE SPINE OF EACH PREVIEWS BOOK AND IT WILL TELL YOU THE EXPECTED SHIP MONTH FOR THE ITEMS IN THAT MONTHS BOOK.
• EVERY WEEK WE GET ONE SHIPMENT. MOST WEEKS THE SHIPMENT IS ON WEDNESDAY; HOWEVER THERE ARE OCCASIONS THAT IT IS ON THURSDAY, USUALLY WHEN THERE IS A MONDAY HOLIDAY. DEPENDING ON WHAT TIME WE SEE UPS THAT DAY AND HOW BIG OF AN ORDER WE GET THAT WEEK DETERMINES WHEN WE HAVE EVERYONE’S ORDER PROCESSED. WE ASK THAT YOU WAIT AT LEAST UNTIL NOON OF THE NEXT BUSINESS DAY TO COME IN AND PICK YOUR ORDER UP.
• YOU DO NOT NEED TO COME IN EVERY WEEK AND PICK UP YOUR ORDER; WE WILL KEEP EVERYTHING YOU ORDER ON HOLD FOR YOU FOR AT LEAST ONE MONTH.
• IF YOU DO NOT COMMUNICATE WITH US OR COME IN TO PICK UP YOUR ORDER FOR UP TO ONE MONTH WE HAVE THE RIGHT TO CANCEL YOUR FOLDER. WE WILL NOT TAKE FURTHER ORDERS FROM YOU AND WE WILL EMPTY YOUR FILE.
• IF YOU MISS ORDERING A TITLE, YOU CAN CONTACT US AND WE WILL PLACE A RE-ORDER FOR YOU. WE WILL ATTEMPT TO ORDER YOU ANY ITEMS YOU MISSED FROM PREVIOUS ORDER BOOKS. WE CANNOT GUARANTEE ANY OF THE ITEMS UNTIL AFTER WE PLACE THE ORDER OURSELVES AND GET THE STATUS FROM THE PARTICULAR COMPANY.
• THERE ARE 2 WAYS YOU CAN PLACE YOUR MONTHLY ORDERS.

1. YOU CAN GIVE US AN ORDER EACH MONTH BASED ON THE PREVIEWS ORDER BOOK. YOU CAN DO THIS BY:
• FILLING THE SMALL PREVIEWS ORDER BOOK OUT
• EMAIL US AN ORDER
• FAX US AN ORDER
2. YOU CAN PLACE CERTAIN TITLES ON ORDER EACH MONTH AND WE WILL ORDER THEM FOR YOU UNTIL YOU CANCEL THEM. FOR EXAMPLE, YOU CAN ORDER AMAZING SPIDERMAN EACH MONTH, AND AS AMAZING SPIDERMAN COMES OUT FROM MARVEL WE WILL PLACE A COPY ON THE SIDE FOR YOU (ANNUALS AND ONE SHOTS ARE INCLUDED IN THIS SERVICE, MINI SERIES ARE NOT UNLESS NOTED).
• YOU MAY ONLY USE THIS SERVICE FOR UP TO 10 TITLES, IF YOU ORDER MORE THAN 10 TITLES A MONTH WE ASK THAT YOU PLACE AN ORDER EACH MONTH. IT MAKES IT MUCH EASIER FOR EVERYONE DUE TO THE FACT THAT YOU CAN CHOOSE WHICH MINISERIES YOU WANT AND WHEN AND WHERE YOU WANT TO JUMP ON AND OFF OF TITLES THAT YOU ORDER EACH MONTH.
• IF YOU DO USE THIS SERVICE WE WILL ASK YOU TO FILL OUT A SMALL FORM WITH A FEW QUESTIONS SO WE CAN ORDER FOR YOU EXACTLY WHAT YOU WOULD LIKE.